An Alternative to Methodological Individualism: A Non-Reductionist Approach to Studying Technology Adoption by Groups

نویسندگان

  • Saonee Sarker
  • Joseph S. Valacich
چکیده

1. When customers call in, their orders and credit card information are received by the customer service department. 2. Once the order is received, the order details and credit card information is sent to the Finance department for processing. 3. If the credit card authorization is unsuccessful, then the Finance department sends a “rejection” notification to the Customer Service department. 4. However, if the authorization is successful, then the Finance department sends the details of the order to the Fulfillment department, which then fills the order and ships it. 5. Upon receipt of the “rejection” notification from the Finance department (see Step 3), the Customer Service department resolves the issue, and then sends the details of the order to the Fulfillment department, which then fills the order and ships it. 6. If the order has a “priority” status, then it is shipped by overnight delivery, else it is shipped by regular delivery. 7. Once the order is shipped, the Fulfillment department sends a “Sent Order” notification back to the Customer Service department. 8. The Customer Service department then closes the order.

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عنوان ژورنال:
  • MIS Quarterly

دوره 34  شماره 

صفحات  -

تاریخ انتشار 2010